Frequently Asked Questions

Any document with an expiration date. KeepValid organises everything in one place — across all categories:

• Identity documents — passports, national ID cards, residence permits, visas, work permits
• Driving & vehicles — driver's licenses, vehicle registrations, vehicle inspection certificates
• Health & insurance — health insurance cards, medical certificates
• Professional & education — professional certifications, licenses, diplomas
• Memberships & contracts — gym memberships, club cards, rental agreements, important personal documents
• Warranties — appliances, electronics, vehicles, and any product with a warranty period

If it has a deadline that matters to you, KeepValid can track it. Everything in one place — finally.

No. All KeepValid needs is a document name and its expiration date. Nothing else is required.

• No scanning necessary
• No photos or copies required
• File uploads are entirely optional — you are always in full control of your data

KeepValid's core value is in intelligent tracking and timely reminders — not in storing copies of your documents.

KeepValid's notification system is designed to make sure you never miss an important expiration date — even when life gets busy.

• Early reminders — notifications begin well in advance, giving you plenty of time to act
• Escalating frequency — reminders increase in frequency as the deadline approaches
• Smart tracking — the system detects whether you have responded to each notification
• Safety net — if reminders are consistently missed, a trusted secondary contact is automatically alerted on your behalf

Stay ahead of deadlines. Prevent last-minute stress. Keep your family's documents under control.

Absolutely. One KeepValid account can manage documents for everyone you care about — with no restrictions on whose documents you track.

• Spouse or partner
• Children
• Parents and grandparents
• Other relatives
• Friends or anyone important to you

All documents are visible from a single dashboard, clearly organised. KeepValid becomes your family's central hub for document management — passports, insurance cards, residence permits, warranties, and more, all tracked in one place.

KeepValid has a built-in secondary email safety net — a last line of defence when other reminders go unanswered.

• The system monitors whether you respond to notifications across all channels
• If reminders are consistently missed, it automatically escalates
• A verified secondary contact — a spouse, parent, or trusted friend — receives an alert asking them to reach out
• This ensures that someone you trust always knows about the approaching deadline

Set it up once in your account settings and let KeepValid handle the rest. No document deadline will slip through unnoticed.

Yes — KeepValid works on both iPhone and Android.

• Works on any smartphone or tablet, directly in your browser
• Install directly to your home screen from the KeepValid website — no App Store or Google Play required
• Full functionality on mobile: track documents, receive push notifications, manage reminders
• Also works seamlessly on desktop computers and laptops

One app. Every device. Simple to install, simple to use.

Your security and privacy are core priorities at KeepValid. We take the protection of your personal information seriously.

• Encrypted storage — all uploaded files are encrypted at rest
• Secure access — documents are accessible only via token-authenticated URLs tied exclusively to your account
• Minimal data collection — KeepValid stores only what you choose to share
• Full control — everything can be deleted on your request, at any time
• AI privacy — the AI Document Advisor references only basic metadata; it never accesses your uploaded files

We are committed to earning and keeping your trust.

The AI Document Advisor is one of KeepValid's most powerful features — a built-in intelligent assistant that understands your specific documents and helps you navigate anything related to them.

What it knows about your document:
• Document type and category
• Country of issue
• Expiration date and how much time remains
• Any notes you have added

What it can help you with:
• Step-by-step renewal processes for your specific document
• Required paperwork and supporting documents
• Embassy, consulate, and government office contacts
• Processing timelines and typical waiting periods
• Understanding complex administrative requirements
• Country-specific rules, regulations, and exceptions
• Navigating bureaucratic processes with confidence

Every answer is tailored to your specific situation — not a generic response. The AI Advisor turns confusing renewal processes into clear, actionable steps. Available to every user, completely free.

Each document has its own individually configurable reminder window — you choose exactly how many days before expiry your notifications should begin.

• Passport renewal? Set reminders to start 180 days in advance
• Gym membership? A 7-day heads-up might be enough
• Vehicle inspection, warranty, or contract? Choose whatever lead time works for you

There is no global setting — every document is configured independently, because different documents require different lead times. KeepValid adapts to your life, not the other way around.

A to-do list reminds you to do things. KeepValid understands documents — and that is a completely different level of intelligence.

What a generic to-do list or calendar cannot do:
• Understand what type of document it is and what renewal actually involves
• Track expiration history across all your documents in a single, organised view
• Escalate automatically when you are unresponsive to reminders
• Alert a trusted contact on your behalf
• Provide AI-powered guidance specific to your document and country
• Manage documents for your entire family from one dashboard

What makes KeepValid different:
• Built specifically for document expiry tracking — not a generic productivity tool
• Intelligent reminders that escalate based on your response behaviour
• All important documents organised in one structured, searchable place
• Family document management with no limits on who or how many you track
• AI Document Advisor that guides you through renewal processes step by step
• Helps you avoid costly oversights — missed visa renewals, lapsed insurance, expired warranties

A calendar tells you a date. KeepValid makes sure nothing slips through.